Isle of Market Vendor Terms & Conditions

Isle of Market Vendor Terms & Conditions

1. Introduction

Welcome to Isle of Market ("Marketplace", "we", "our", "us"). These Vendor Terms & Conditions govern the relationship between Isle of Market and all sellers ("Vendor", "Seller", "you") using the platform available at isleofmarket.co.uk.

By registering as a Vendor, you agree to comply with these Terms & Conditions.

2. Vendor Eligibility

To sell on Isle of Market, you must:

* Be at least 18 years old.
* Have the legal authority to operate a business.
* Provide accurate business and contact information.
* Maintain a valid UK bank account for receiving payments.
* Ensure all products comply with applicable UK laws and regulations.
* Operate in accordance with these Terms & Conditions and all applicable marketplace policies.

We reserve the right to approve, reject, suspend, or remove any Vendor account at our sole discretion.

Isle of Market is a curated marketplace focused on **quality, originality, and exclusivity**. As such, we may reject applications from sellers whose products are primarily mass-market, heavily commoditised, or widely available on large-scale platforms such as Amazon, Etsy, or similar marketplaces. Approval is based on overall brand fit, product quality, and alignment with our marketplace vision.

3. Vendor Packages

Isle of Market offers different Vendor packages.

Free Vendor Package

* No monthly subscription fee.
* Products can be listed on the marketplace.
* Access to standard marketplace features.

Paid Vendor Packages

Paid packages may include additional benefits such as:

* Increased product listing limits.
* Featured product placement.
* Marketing support.
* Enhanced seller tools and analytics.

Package features, pricing, and benefits may be updated from time to time and will be displayed on the Vendor dashboard or pricing page.

4. Product Listings

Vendors are responsible for ensuring that:

* Product descriptions are accurate, complete, and truthful.
* Pricing is correct and up to date.
* Images accurately represent the products being sold.
* Inventory levels are maintained.
* Products comply with all applicable laws and regulations.
* Products are safe and fit for their intended purpose.

Isle of Market reserves the right to remove any product listing that violates these Terms or applicable laws.

5. Orders and Fulfilment

Vendors are responsible for:

* Processing orders promptly.
* Dispatching orders within **2 working days** of receiving the order unless otherwise stated in the product listing.
* Providing accurate tracking information when available.
* Packaging products securely to prevent damage during transit.
* Keeping customers informed of any delays that may affect delivery.

If a Vendor requires longer processing or dispatch times, the estimated dispatch or delivery timeframe must be clearly stated within the product description before purchase.

Failure to dispatch orders within the stated timeframe, or failure to communicate delays, may result in customer refunds, account review, suspension, or removal from the Marketplace.

6. Vendor Payments

Payments for completed orders are made directly to the Vendor's nominated bank account.

Payment Schedule

* Vendor payouts are processed on the **1st day of each calendar month**.
* Payments include all eligible sales completed during the previous payment period.
* Refunds, chargebacks, and any other applicable deductions may be withheld before payment is issued.
* Vendors are responsible for ensuring that their bank account details remain accurate and up to date.

Isle of Market shall not be responsible for delays caused by incorrect banking information provided by the Vendor.

7. Refunds and Returns

Customer Refund Requests

Customers may request refunds in accordance with UK consumer protection laws and the Isle of Market Refund Policy.

When a refund request is received:

1. The Vendor must respond within 3 business days.
2. The Vendor must investigate the issue and provide any information requested by Isle of Market.
3. If an item is faulty, damaged, significantly different from its description, or not received, the Vendor may be required to provide a refund or replacement.
4. Approved refunds may be deducted from future Vendor payouts.

If a dispute cannot be resolved directly between the Vendor and the customer, Isle of Market reserves the right to review the case and make a final decision.

8. Chargebacks

If a customer initiates a payment dispute or chargeback:

* Isle of Market may temporarily withhold the disputed amount.
* Vendors must provide evidence supporting the transaction when requested.
* Any losses, chargebacks, fees, or costs resulting from unsuccessful disputes may be charged to the Vendor.

9. Vendor Conduct

Vendors must not:

* Mislead customers regarding products or services.
* Provide false product information.
* Manipulate reviews or ratings.
* Sell counterfeit, prohibited, illegal, or unsafe products.
* Engage in fraudulent activity.
* Attempt to circumvent marketplace fees or policies by directing customers away from the platform.

Violation of these Terms may result in suspension or permanent removal from the Marketplace.

10. Intellectual Property

Vendors retain ownership of their intellectual property rights.

By listing products on Isle of Market, Vendors grant Isle of Market a non-exclusive, worldwide, royalty-free licence to display, reproduce, and promote product images, descriptions, logos, and related content for the purpose of operating and marketing the Marketplace.

11. Limitation of Liability

Isle of Market provides the Marketplace on an "as available" and "as is" basis.

To the maximum extent permitted by law, Isle of Market shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from a Vendor's use of the Marketplace.

The Vendor remains solely responsible for their products, services, fulfilment, customer interactions, and compliance with applicable laws.

12. Suspension and Termination

Isle of Market reserves the right to suspend, restrict, or terminate a Vendor account at any time where:

* These Terms have been breached.
* Fraudulent or suspicious activity is suspected.
* Customer complaints indicate serious service issues.
* Required information is not provided.
* The Vendor’s products or brand no longer align with the curated standards of the Marketplace.

Any outstanding liabilities may be deducted from future Vendor payments where legally permitted.

13. Changes to These Terms

Isle of Market reserves the right to amend these Terms & Conditions at any time.

Updated Terms will be published on the website and will take effect immediately unless otherwise stated.

Continued use of the Marketplace after changes are published constitutes acceptance of the revised Terms.

14. Contact Information

For Vendor support and enquiries, please contact:

Email: [[email protected]](mailto:[email protected])

Website: isleofmarket.co.uk

By registering as a Vendor, you acknowledge that you have read, understood, and agreed to these Vendor Terms & Conditions.